Your Privacy Matters
We believe email assistance shouldn't come at the cost of your privacy. Here's our simple commitment to keeping your emails secure and private.
Our Privacy Commitments
Simple promises we make about your email privacy
No Data Storage
Your email content is deleted within 8-9 seconds of processing. No long-term storage, no backup copies, no exceptions.
No Training Data
Your emails are never used to train our AI models. They're processed solely to provide you with draft responses and insights.
Secure Processing
All email processing happens in secure, encrypted environments with industry-standard security measures.
Purpose-Limited Use
We only use your email content for one purpose: generating your draft response and insights. Nothing else.
Privacy Policy Details
What Information We Collect
When you use ForwardMate, we collect:
- Email Content: The emails you forward to us for processing
- Account Information: Your email address and basic account details
- Usage Data: How you interact with our service (anonymized)
- Technical Data: IP addresses, browser information for security purposes
How We Use Your Information
We use your information exclusively to:
- Process your forwarded emails and generate AI-drafted responses
- Provide insights and analysis about your emails
- Deliver responses back to you via email or webhooks
- Maintain and improve our service quality
- Ensure security and prevent abuse
We never use your emails to train AI models or for any other purpose.
Exact Timeline: What Happens to Your Email
Complete Process: Under 10 Seconds
Here's exactly what happens when you forward an email to help@fwdmate.com:
0-1 seconds: Email Arrives
We check if your email address is whitelisted. If not whitelisted, your email content is immediately discarded with no storage.
1-8 seconds: AI Processing
For whitelisted emails: AI analyzes your email content, generates draft response and insights. Processing happens in secure, encrypted, isolated environments.
8-9 seconds: THE BIG MOMENT
Original email content is permanently deleted from our systems. This includes email body, attachments, conversation threads, and sender personal information.
9-10 seconds: Response Delivered
We send the draft response and insights back to you via email with a link to full analysis.
What We Keep Temporarily (Maximum 24 Hours):
- Email subject line (for reference)
- Draft response we generated
- Analysis insights and confidence scores
- Action items and recommendations
After 24 hours: Everything is automatically deleted. You can also delete everything instantly anytime using the delete button on the web interface.
Our Data Philosophy:
"We have no interest in your data and keep it for as little time as possible to provide you with a great service."
Security Measures
We protect your information with:
- End-to-end encryption for all email processing
- Secure, isolated processing environments
- Regular security audits and monitoring
- Access controls and authentication requirements
- Industry-standard data protection practices
Your Rights
You have the right to:
- Access information about your account and usage
- Request deletion of your account and associated data
- Opt out of non-essential communications
- Report privacy concerns or data issues
- Request clarification about our privacy practices
Third Parties and Sharing
We do not sell, rent, or share your personal information with third parties, except:
- When required by law or legal process
- To protect our rights, safety, or property
- With service providers who help operate our platform (under strict confidentiality)
- If you explicitly consent to sharing
Your email content is never shared with anyone, ever.
Questions About Privacy?
We're committed to transparency about how we handle your data. If you have any questions about this privacy policy or our practices, we're here to help.
Have questions about our privacy practices?
Contact Us About PrivacyThis privacy policy may be updated from time to time. We'll notify you of any significant changes.